Privacy Policy

Last Updated - 16th April 2025

Savorworks Coffee and Chocolate ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit or make a purchase from our website www.savorworksroasters.com (the "Site"). By accessing or using our Site, you agree to the terms of this policy.

Contact

After reviewing this policy, if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us by e-mail at info@savorworksroasters.com or by mail using the details provided below: Masjid Moth, Market, Greater Kailash II, New Delhi, Delhi 110048, India.

Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and the information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information about an identifiable individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

    Device Information

  • Purpose: To optimize the functionality of the Site and analyze user interaction for continuous improvement.
  • Collected Information: This includes your IP address, browser type and version, operating system, time zone, referring URLs, and browsing behavior on the Site.
  • Source: Automatically collected through cookies and similar technologies.
  • Use: To ensure our Site functions correctly for all users and to help us improve the user experience.

    Order Information

  • Purpose: To provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Collected Information: Includes your name, billing and shipping address, email, phone number, payment details (credit card information), and any other information you provide during checkout.
  • Use: To complete your purchase, provide you with order confirmations, and communicate with you about your order status.

    Customer Support Information

  • Purpose: To address any queries, concerns, or issues you may have.
  • Collected Information: Any information you share when you contact us for customer support, including your order details, communication preferences, and issue specifics.
  • Use: To provide timely and effective customer support and resolve any problems efficiently.

How We Use Your Information

We use your personal information for various purposes, including:

  • To process and fulfill your orders.
  • To communicate with you about your order status, promotions, or updates on our products and services.
  • To manage your account and provide customer support.
  • To analyze Site traffic and improve the user experience.
  • To prevent fraudulent activities and ensure the security of our platform.

Sharing Your Information

We respect your privacy and only share your personal information in specific situations:

  • Service Providers: We may share information with trusted third-party partners who assist in fulfilling our services, such as payment processors, shipping companies, and customer support platforms.
  • Legal Obligations: We may disclose your information if required to do so by law or to protect our rights, comply with legal processes, or prevent fraud.

We do not sell or trade your personal information to third parties. Any sharing of personal data is done solely to fulfill our contractual obligations to you or for business operations.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, personalize content, and analyze how our Site is used. Cookies help us remember your preferences and improve our services based on your interactions.

  • Necessary Cookies: Essential for Site functions like checkout, login, and security.
  • Performance Cookies: Help us gather data on how users interact with the Site (e.g., Google Analytics).
  • Advertising Cookies: Used for targeted advertising to display relevant products based on your browsing behavior.

You can control and manage cookies through your browser settings. However, disabling cookies may affect the functionality of certain features of the Site.

Security of Your Information

We employ a range of security measures to protect the integrity and confidentiality of your personal information. This includes encryption during transactions, secure payment gateways, and regular security audits. However, no system is entirely secure, and while we take every precaution, we cannot guarantee complete protection against all potential threats.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including legal or regulatory obligations. If you wish to have your information erased or corrected, you may contact us directly.

Your Rights Regarding Your Information

As a resident of India and neighboring countries, you have specific rights regarding the personal information we hold about you. These include:

  • Access: The right to request a copy of the personal information we hold about you.
  • Correction: The right to request that we correct any inaccurate or incomplete information.
  • Erasure: The right to request that we delete your personal information under certain circumstances.

To exercise any of these rights, please contact us via the contact details above.

Behavioral Advertising

We use your personal information to display targeted advertisements to you. This helps ensure that the ads you see are relevant and of interest to you. We partner with advertising platforms such as Google to manage our advertising campaigns.

You can opt out of personalized advertising by visiting the relevant settings on platforms such as Google or Facebook. For more details, refer to the privacy policy of the specific platform.

Do Not Track

Some browsers include a "Do Not Track" (DNT) feature, which allows you to signal to websites that you do not wish to be tracked. Currently, we do not respond to DNT signals, as there is no consistent industry standard for how to handle these requests.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we will indicate the "Effective Date" of the most recent version. We encourage you to review this policy periodically for any changes.

Complaints

As noted above, if you would like to make a complaint, please contact us by e-mail or by mail using the details provided under “Contact” above.

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority, or our supervisory authority here